Terms of service

ARTICLE 1 – DEFINITIONS

In these terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Long-term contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to the conclusion of the contract;

Technique for distance communication: means that can be used for the conclusion of a contract without the consumer and entrepreneur being simultaneously present in the same room.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Trade Name: DogBeds.Co

Phone Number: +31646380335

Email: support@dogbeds.co

Address: Prinsengracht 1031C, 1017 KP Amsterdam, Netherlands (Registered Office)

VAT ID: NL869207593B01

Company Number: 99966670

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent free of charge at the consumer's request, either electronically or otherwise.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him.

If one or more provisions in these general terms and conditions are at any time wholly or partially invalid or annulled, the contract and these terms and conditions shall otherwise remain in force, and the provision in question shall be replaced immediately in mutual consultation by a provision that approaches the purpose of the original provision as closely as possible.

Situations not covered by these general terms and conditions must be assessed in the "spirit" of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be explained in the "spirit" of these general terms and conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or manifest mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative only and cannot be a reason for compensation or dissolution of the contract.

Images of products are a true representation of the products offered. Entrepreneurs cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price, excluding customs fees and import sales tax. These additional costs shall be borne by the consumer. The postal and/or courier service will use the special regulation for postal and courier services for the import. This regulation applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (possibly together with the invoiced customs fees) from the recipient of the goods;

possible shipping costs;

the way in which the contract will be concluded and which steps are required for this;

whether or not the right of withdrawal applies;

the method of payment, delivery, and execution of the contract;

the period for accepting the offer or the period within which the entrepreneur guarantees the price;

the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

whether the contract will be archived after conclusion and, if so, how it can be accessed by the consumer;

how the consumer, before concluding the contract, can check the data he has provided under the contract and, if desired, correct it;

any other languages in which the contract can be concluded in addition to Dutch;

the codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in the case of a long-term transaction. Optional: available sizes, colors, material types.

ARTICLE 5 – THE CONTRACT

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer by email. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can terminate the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will also observe appropriate security measures.

The entrepreneur can – within the limits of the law – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has sound reasons not to enter into the contract, he is entitled to refuse an order or request or to attach special conditions to the execution.

The entrepreneur will provide the consumer with the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable medium, at the latest upon delivery of the product or service:

1. the visiting address of the entrepreneur's business where the consumer can go with complaints;
2. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. information on warranties and existing after-sales service;
4. the details included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided these to the consumer before the execution of the contract;

the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

Every contract is concluded under the suspensive condition of sufficient availability of the products concerned.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to dissolve the contract without giving reasons for 100 days. This withdrawal period starts on the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

During the withdrawal period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all supplied accessories and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the clear and reasonable instructions provided by the entrepreneur.

If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 100 days of receipt of the product. The consumer must make this known in writing or by email. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.

If, after the expiry of the periods mentioned in paragraphs 2 and 3, the customer has not made it known that he wishes to make use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

See our full Return Policy here.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer makes use of his right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. The condition is that the product has already been received back by the online shop or conclusive proof of complete return can be provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

1. which have been created by the entrepreneur in accordance with the consumer's specifications;
2. which are clearly personal in nature;
3. which cannot be returned due to their nature;
4. which can spoil or age quickly;
5. the price of which is subject to fluctuations on the financial market over which the entrepreneur has no influence;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software of which the consumer has broken the seal.
8. for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

1. concerning accommodation, transport, restaurant business, or leisure activities to be performed on a specific date or during a specific period;
2. the delivery of which began with the express consent of the consumer before the withdrawal period expired;
3. concerning bets and lotteries.

ARTICLE 9 – THE PRICE

During the period of validity mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

1. they are the result of statutory regulations or provisions; or
2. the consumer has the authority to terminate the contract on the day the price increase takes effect.

The place of delivery takes place in accordance with Article 5, paragraph 1 of the Value Added Tax Act 1968 in the country where the transport starts. In this case, this delivery takes place outside the EU. Consequently, the postal or courier service will collect the import VAT and/or customs fees from the recipient of the goods. Therefore, no VAT will be charged by the entrepreneur.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Special additional customs clearance fees and/or import duties are not included in the price and are the responsibility of the customer.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or the treatments indicated on the packaging;

The defects are wholly or partially the result of regulations that the government has made or will make regarding the nature or quality of the materials used.

If the product is damaged or the packaging is more damaged than necessary to test the product, we may charge the customer for this loss of value. So handle the product with care and ensure it is well-packaged when returning it.

ARTICLE 11 – DELIVERY AND EXECUTION

The entrepreneur will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 14 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be notified of this no later than 14 days after the order was placed. In that case, the consumer has the right to terminate the contract without costs and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

If delivery of a ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative previously designated and made known to the entrepreneur, unless expressly agreed otherwise.

See our full Shipping Policy here.

ARTICLE 12 – LONG-TERM TRANSACTIONS: DURATION, TERMINATION AND RENEWAL

Termination

The consumer can terminate a contract concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period of no more than one month.

The consumer can terminate a contract concluded for a definite period and which extends to the regular delivery of products (including electricity) or services at any time at the end of the definite period, subject to agreed termination rules and a notice period of no more than one month.

The consumer can terminate the contracts mentioned in the previous paragraphs:

at any time and not be limited to termination at a specific time or in a specific period;

at least in the same way as they were concluded by him; always terminate with the same notice period as the entrepreneur has stipulated for himself. Extension

A contract concluded for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.

Notwithstanding the previous paragraph, a contract concluded for a definite period and which extends to the regular delivery of daily, weekly, and monthly newspapers and magazines may be tacitly extended for a definite period of up to three months, if the consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.

A contract concluded for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month and a notice period of no more than three months in the event the contract extends to the regular, but less than once a month, delivery of daily, weekly, and monthly newspapers and magazines.

A contract with a limited duration for the regular delivery of daily, weekly, and monthly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 days after the start of the withdrawal period referred to in Article 6, paragraph 1. In the case of a contract to provide a service, this period starts after the consumer has received confirmation of the contract.

The consumer has the duty to report inaccuracies in payment data provided or stated to the entrepreneur without delay.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

See our full Payment Policy here.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the execution of the contract must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at his option, either replace or repair the delivered products free of charge.

 

ARTICLE 15 – DISPUTES

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer resides abroad.

ARTICLE 16 – CESOP

Due to the measures introduced and tightened in 2024 regarding the "Amendment of the Value Added Tax Act 1968 (Payment Service Providers Directive Implementation Act)" and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.

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